Quick and easy WhatsApp online shopping

When you are visiting a business’s catalog, you can use the Message Business button to start a conversation, or use the Add to Cart button to begin the order process.

Add products to cart

• Go to your chat with a business or their business profile.

• Tap  next to the business name to access their catalog.

• Browse through the products.

• Tap  next to an item to add the item to your cart. You can also tap an item to open the product detail page. Tap Add to Cart.

• Tap  or  to adjust the quantity of that item in your cart.

You can also tap Message Business to ask about the product. To ask about multiple items, add all of them to your cart and send your inquiry in a single message. 

🚨  An order isn't final until confirmed by the seller.

Edit your cart

• Tap the View Cart or  from the Catalog menu or in your message with the business to see the products added to your cart.

• Tap Add more to navigate back to the catalog to add more products.

• Tap  or  to adjust the quantity of specific items in your cart.

Place an order

• Once you’ve updated your cart, tap Place Order button to send your cart to the seller.

• Note: If you cannot send your cart to the seller, contact the business for assistance.

• Once sent, you can see your order details by tapping the View Cart button in your chat window with the seller.